Provide list of linked articles when archiving or deleting an article


  • Stassa Miller
    Comment actions Permalink

    Yes Melanie Chow that would be awesome.

    Why needed?

    To reduce man-hours searching for related articles.  If an article is deleted we will know which linked articles also need reviewing for updates or deletion.  Also, Better information real-time for agents and clients

    Negative impact?

    Guide admin has no log to determine what is linked or deleted.  Clients and agents won't have real-time information. Admin productivity out the window. 

  • Melody Quinn
    Comment actions Permalink

    I agree! Some kind of functionality that lists all of the links created in the site would be a huge help. 

  • Wendy Sumner-Winter
    Comment actions Permalink

    Totally agree, Melanie Chow and Stassa Miller. This is a serious issue for us currently because we are doing a complete overhaul of our KB and making sure we're doing redirects and such is a serious pain in the butt. 


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