Ongoing Calls Showing Negative Number

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5 Comments

  • Sudeshna Basu
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    Hi Natalie -
    Thank you for reporting this issue. The development team is investigating the problem & we will share an update as soon as we know more.
    Best regards,
    Sudeshna

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  • Sudeshna Basu
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    Hi Natalie - 
    Our engineering team has released a fix that should address the issue with negative numbers. Could you please check to see if this resolved your problem?
    Best regards,
    Sudeshna

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  • Natalie
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    Sudeshna, 

    Thank you for looking into this! We haven't seen negative calls today, but I will keep you posted if we notice that in the future. Thanks again! 

    - Natalie 

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  • Natalie
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    Sudeshna, 

     

    The dashboard is negative ongoing calls again. So far this has only happened when I have filtered the Talk Dashboard by group. 

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  • Sudeshna Basu
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    Thanks Natalie for letting us know. I will pass on the feedback to our engineering team, so they can continue investigation.


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