1 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Carl

    Make sure you use the Support:Ticket updates dataset.

    Then try:

    Metrics

    • D_COUNT(Tickets_Updated)

    Filters

    • Updater Role>Agent, Admin
    • Update ticket status>solved
    • Changes- Field Name>status

    Rows

    • Ticket_ID
    • Update Ticket Status
    • Update Timestamp
    • Updater Name

    Just on terminology, agents and admins cannot close tickets, only solve tickets. So, I hope this is what you are looking for,

    0

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