Localize / Customize Chat Department Name



  • Jorge Lage Saguier

    Changing the display name of departments would be of great benefits for us as well.

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Diego/Jorge,

    Currently, there are no plans for department names to support translations or dynamic content.

    The solutions you can explore today is create multiple departments with each translation and then use the Javascript API to filter out the departments you want to be shown to the visitor from the dropdown in the pre-chat form. You can learn more about the Javascript API here: https://developer.zendesk.com/embeddables/docs/widget/settings#departments

    Alternatively, you can choose to not create multiple departments but build a custom widget using the Web SDK to map the translations to the specific department ID.

    You can learn more about the Web SDK here: https://api.zopim.com/web-sdk/





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