Queue dropping and calls cutting out



  • Official comment
    Nicole S.
    Zendesk Community Team

    Hi Rachel -

    When this kind of thing occurs, it's usually an issue with a firewall setting. We recommend reviewing the following article for troubleshooting steps:

    Talk network requirements

    If you have configured everything as stated there and are still seeing the issue, you should contact Zendesk Customer Support, as they will need to troubleshoot your account directly.

    I hope that helps, and welcome to the Zendesk Community!

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