Display Categories, Sections on any page template

8 Comments

  • Chris Billman
    Comment actions Permalink

    Agreed,  This should be basic functionality, not something that we have to beg for.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi David and Chris -

    Can you provide any detail or use-cases for the product managers so that they can better understand why this is an issue for you and what you are trying to accomplish?

    0
  • David Bjorgen
    Comment actions Permalink

    Nicole,

    We want to create a sidebar menu on our article pages that contain a list of Help Center categories. As it now stands, we've got to gather and display that information through the use of Javascript trickery instead of a simple template helper function.

    2
  • Chris Billman
    Comment actions Permalink

    David Bjorgen basically described exactly what we are trying and failing to do.  We need the top level categories to create a proper navigational side menu that is available form every article.

    1
  • Abdul Qabiz
    Comment actions Permalink

    +1 - it will make things lot easier.

    1
  • Wendy Sumner-Winter
    Comment actions Permalink

    Totally agree that this would be a huge help!

    0
  • Eric Miller
    Comment actions Permalink

    Not sure how they accomplish it technically, but this Guide site provides a tabbed navigation of top-level categories across all pages down to the article level.(https://support.pendo.io/hc/en-us)

    0
  • David Bjorgen
    Comment actions Permalink

    Eric Miller, we were able to do something similar (although we display the list in the article sidebar): https://help.frontlineeducation.com/hc/en-us

    Using Javascript we identify article pages, grab the categories from the API and display them in a list in the sidebar. We then highlight the current category, which we identify through breadcrumbs.

    It works, but it would be preferable to have the option to display categories on any page within the Zendesk template.

    0

Please sign in to leave a comment.

Powered by Zendesk