Add CC Attribute to Reporting

5 Comments

  • Nicole - Community Manager
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    Thank you for sharing your feedback, Mike.

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  • Bill Cicchetti
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    In our case we would like to report off tickets that an agent (light or full)  is cc'd on and the CSAT results on those tickets.

    I think any sort of visibility of CC'd people in Explore is highly valuable and without it doesn't present a clear history of the ticket and those involved in the ticket activity.

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  • Michael Chun
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    +1 to needing this. If a field is on the ticket it should be reportable for any reason.

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  • Katina Durrent
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    This was something really lacking in Insights and it does not appear to be an option in Explore either. I really need this.

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  • Rob Hood
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    +1 for needing this.  I have a contractual need to report on CC's and would like to do it in Explore. 

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