Limit User Account Creation by certain Domains

5 Comments

  • Abdul Qabiz

    Alex Shafren Did you test if you blacklist a domain, then user can't create account with email-id on those domain? You can also create organizations to put all uses (gmail.com), and then tweak your help-center not to let them see or use content (user segment can be created to allow/disallow based on organization).

    Cheers,

    Abdul Qabiz

    Team Diziana

    1
  • Melody Quinn

    I would like to know how to do this as well. We are in the education industry and while we want our help site to be public, we do not want any users to have an account unless they have .edu email OR from our company's domain. 

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Melody,

    What you could do is disable the Anybody can submit tickets option under Admin>Settings>Customers which will then prevent any users from registering on their end.

    This would mean that an Admin on the account would need to add users from their end via the agent interface or bulk user import.

    If that's not the solution for you, then whitelisting/blacklisting would be the only other option.

    In the whitelist field, you can add your .edu email and then add the (*) wildcard to prevent any other email domains access.

    Let me know if you have additional questions for me!

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  • Ryan Frye

    Hi Brett, 

    We have a company with multiple sites all over Europe and have found that too many of them are submitting tickets and it's causing confusion on their end. They have sent us a list of approved users that they would like to be able to submit tickets, and have requested we turn everyone else away. Is it possible to whitelist the exact user's email and then blacklist the domain to allow the approved users access? 

    Best regards,

    Ryan

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Ryan,

    You can limit who has access to by setting up whitelist and blacklist rules in the Support interface. More information here: Using the whitelist and blacklist to control access to Zendesk Support

    Specific email addresses are allowed in the whitelist field so there shouldn't be an issue there.

    You can also disable the Anybody can submit tickets option I've mentioned above and use that alongside your whitelist rules you've set up.

    Let me know if that doesn't get you the results you're looking for.

    Cheers!

    0

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