When the agent has conversation at chat, how we can stop incoming calls?

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1 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi there Faith,

    Thanks for sharing your feedback. Although this isn't possible today we are working on something that should resolve this pain point in 2020 within the new agent workspace experience.

    Once we have something to share with you, we will let you know.

    Thanks,

    Ramin

     

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