Explore - Adding in Days Worked at agent level

Answered

3 Comments

  • Louise Dissing
    Community Moderator

    Hi Howard,

    Just to clarify; When you're writing zentalk, do you then mean Zendesk Talk?

    If you are referring to Zendesk Talk, then a new dashboard with data from Zendesk Talk should appear in your Zendesk Explore overview. 

    I hope this helps you!

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io

    0
  • Howard

    Hi Louse,

    Yes I do mean Zendesk Talk.

    I have created some new dashboards and they work great, but my question asks how do I add in days worked by agent to get to calls, tickets etc by day worked. Must I export in excel or can I create some sort of custom calculation within Zendesk Talk?

    Thank you

     

    Howard

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  • Louise Dissing
    Community Moderator

    Hi Howard,

    You can simply add an attribute to split your reporting up by days.

    Try to go to your query and click on Add Rows/Columns and search for "Days".

    I hope this will help you move forward in your reporting! :-)

    #helpsome regards,
    Louise Dissing
    Team Lead @ helphouse.io

    0

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