Chat Handle Time : Explore reporting is an incomplete replacement for Insights

Planned

1 Comments

  • Vincent Dollet
    Zendesk Product Manager

    Hi Robert,

    As mentioned in your other post, we are planning to release in 2020 a new dataset 'Chat Agent Activity' which will enable you to address similar use cases as what you have been reporting on in Insights. Many thanks for your patience.

    Kind regards

    Vincent

    1

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