E-mail notification if I was mentioned



  • Brett - Community Manager
    Comment actions Permalink

    Hey Ilya,

    It sounds like your triggers may not be configured correctly if you're not receiving email notifications. When you're mentioned on a ticket, you should be added as a CC. You'll want to navigate to Admin>Business Rules>Triggers and confirm your notification triggers are using the Email user - (requester and CCs) action.

    I recommend taking a look at your Creating business rules for CCs and followers article for more information.

    Let me know if you have any other questions for me.



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