Apologies if this has posted more than once (this is my third attempt to post, and I keep being redirected to login).
And apologies if the answer seems clearly available - but there is a lot of info on many topics, and am not sure where to begin.
My aim is to have ZD retrieve and display additional information about a person when a ticket is created. The additional info is held in an external database. I have written a web service to return the data from the database as XML (though this could be JSON format if necessary). I imagine that ZD would send a unique identifier for the person to the web service - e.g. email address - then read the results and display them accordingly. It looks like Sunshine may be of use for this? Or maybe I should create an 'app'? I'm not sure where to start. Any help would be appreciated.
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