Configuring @mentioned in an internal note to ONLY add agents as followers and not CC


  • Brett - Community Manager
    Comment actions Permalink

    Hey Edward,

    At this time there's no way to have @mentions only add the user as the follower. This would need to be done manually by entering their name in the follower field. I've relocated this post to our product feedback topic and will be sure to pass this feedback along to the appropriate team.

    Thanks for taking the time to share this with us!


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