Best practice - setting up Data Analytics



  • Brett Bowser
    Zendesk Community Team

    Hey Ron,

    If I'm understanding you correctly, then custom ticket fields and ticket tags will be the best option for tracking what sort of tickets are coming into your Support account. I would encourage you to take a look at our Reporting with Tags for a detailed walkthrough on how to set this up in your account.

    We also have a list of useful Explore Recipes which I've linked for you. These will provide useful guides for creating these reports in your Explore account.

    Let me know if you have additional questions for me as I'm happy to assist further :)


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