My photos in jpg are not displayed in the article

Answered

9 Comments

  • Maggie Ungerboeck
    Community Moderator

    Hi Luis,

    I've had this happen randomly and had to re-import the photos and then they worked. It's been a few years though since that has happened. Are you using the Insert Image function to bring the images into the article?

    Thanks,

    Maggie

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  • Luis Duvauchelle

    Hi Maggie, 

    Yes we import the images and not a copy/paste. 

    We will try to re-import again the images, but i don't think the problem will be solved.

    Luis

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  • Maggie Ungerboeck
    Community Moderator

    Is this only when using incognito mode in Chrome? I can do some more testing if that's the case - I only did a simple test to see if anything obvious stood out to me. We use jpegs in our articles and haven't had problems in a while but I haven't done a lot of testing with incognito mode.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Luis,

    If re-uploading the photo doesn't work, please let us know and we can create a ticket on your behalf to troubleshoot further. It's odd that the show in the normal browser but not Incognito. What happens if you visit your Help Center from another browser like Firefox?

    Let me know!

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  • Larry Bear

    The last few days, images (not only jpg) are randomly not showing up regardless of whether pasting or using the insert option. I have opened a ticket. 

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  • Luis Duvauchelle

    Hi Brett ! Hi Larry, 

    There is the same problem in incognito mode for Firefox : 

    https://assistance.leboncoin.info/hc/fr/articles/360010025359-Je-suis-vendeur-Comment-annuler-une-transaction- 

    if you reload the page several times images are not displayed randomly. 

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Luis,

    I was able to replicate this issue on my end as well after refreshing the page a few times.

    I'm going to bring this into a ticket so our Customer Advocacy team can look into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Tanja Piper

    Hi all,
    we have the same problem in Firefox (71.0 64-Bit) and Microsoft Edge (41.16299.1004.0)!

    If you reload the page several times images are not displayed randomly.

    Unfortunately, we have already received some complaints from our customers.

    It would be great if Zendesk could fix that quickly.




    Thanks, Tanja

     

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Tanja,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this for you.

    Cheers!

    0

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