The agents in our org can't close tickets some of them can and the majority can't
Here's below the users' email addresses:
also i have an issue the personal views is not showing it keeps loading but it won't show anything
also a ticket has been opened and for now there is a delayed response and the response i'm getting not convinced and our SLAs are impacted
Ticket number: #5048778
Post edited by Zendesk Community Team to redact email addresses and account specific information
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