Hello, I'm pretty new to ZD so please excuse my questions. I've enabled knowledge capture in ZD for my team. I created a test ticket for removing a hypothetical person's access from an account. Then I created and published a knowledge document on how to remove someone's access from an account.
I can navigate to this KB in my help area. However, when I am in a ticket and I click on the knowledge capture piece, my KB does not show up, despite it having many matching keywords. I've tried searching in the knowledge capture dialog box and an unable to find it there either.
My expectation is that I should be able to click on the knowledge capture section and see the KB I created due to matching keywords. Am I doing something wrong?
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