View Agents who are taking tickets from unnassigned queue

Answered

3 Comments

  • Brett - Community Manager
    Comment actions Permalink

    Hey Zachary,

    If you have a view set up to contain these general tickets, what conditions are you using? Are these tickets being tagged at all? If so, you could use the following recipe to report on tags in explore: Reporting with Tags

    You can also find a list of useful reporting recipes here: Explore Recipes Reference

    I hope this helps!

    0
  • Zachary Spears
    Comment actions Permalink

    Brett,

    Thanks for the info. Currently the only conditions that I am using for the general tickets is that they are coming into a general email address and are not reassigned through a trigger. I was looking to see if there was anything else that was not happening to the general tickets that was happening to the tickets caught by the triggers I have setup. I will look to see if the tags are going to be a viable option.

    Thanks,

    0
  • Brett - Community Manager
    Comment actions Permalink

    Thanks for the update Zachary!

    In that case, you could set up a trigger that tags these tickets if they are created from the general email address you've set up. That should help automate the process a bit for you.

    Cheers!

    0

Please sign in to leave a comment.

Powered by Zendesk