As the account admin I was told to go to the product tray and select Explore to enable it when I went there, I was confronted with an error message:
It took us a few back and forth messages with support to figure out I had to go to my OWN user profile first and enable Explore Access there and THEN go back to the Explore in the Products tray to Activate Explore.
That makes no sense.....
As the Admin of the entire subdomain in Zendesk, my access to Explore should be by default turned on so that when I go to activate it for the rest of my crew, I have actual ability to turn it on.
The UI flow of this use case scenario needs to revisited on the Zendesk side to minimize confusion other admins might encounter as they transition from using Insights to Explore.
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