Zendesk Chat transfer

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2 Comments

  • Ramin Shokrizadeh
    Comment actions Permalink

    Hi Noah,

    The reporting today should attribute the chat to whoever is in the chat conversation once the session is ended by the visitor or expires naturally.

    When you transferred the chat, did both agents remain in the conversation or did one leave?

    Thanks,

    Ramin

     

    0
  • Marian Jubany
    Comment actions Permalink

    Hi!

    Same here. When an agent transfers the chat, and the chat is converted into a ticket, the ticket is assigned to the first agent who took the chat, but it should be assigned to the second agent as this is the person that is managing the case. 

    Thank you!

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