Mr and Ms Zendesk,
In these modern times, the usage of emoji's has become very normal in company to customer chats. Therefor I would like to ask if it is possible to implement the emoji's faster in conversations.
For now I have to click the emoji tab and select the right one to integrate it into my conversation. As I often have multiple conversations going at the same time, this is slowing me down a lot, wich leads to customers having to wait longer for their responses.
Would it be possible to make it so that when we type the symbols, that it automatically generates the emoji, when the chat message is being send (like for e.g. FB Messenger)
:) would turn into a smile
:( into a frowning face
and so on (you get the idea)
In many ways this would make things a lot easier for me.
Thx in advance
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