Zendesk Chat widget for agent in our web portal

Answered

1 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Dhawal,

    If you'd like your agents to log in via your web-portal instead of using the default Support/Chat login, you'll need to set up SSO in your account. You can see a list of available SSO options here: SSO (single sign-on) options in Zendesk

    If you'd like only authenticated users to be able to chat in with your agents, you can use the following documentation to help set that up: Enabling authenticated visitors in the Chat widget

    I hope this helps!

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