[Support] Customizable ticket statuses



  • Official comment
    Nicole S. - Community Manager
    Zendesk Community Team

    Hi Cyrille - 

    Thanks for sharing your feedback! There's an existing conversation on this topic, and I'd encourage you to add your voice and vote here: 

    Customize Status Field Values

    This request has been around for some time, and is one the product team is highly aware of. it is something they've considered at various points in time, but because so many of the other functions are depended on the ticket statuses, it's technically a very heavy lift and therefore difficult to prioritize. 

    That being said, I've pinged the product team again for an update, and will share what I hear back from them in that thread. 

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