Prevent Proactive Chat?

1 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Tom,

    I did some testing in my own account and it doesn't look there's a way to restrict the chat agent from accessing this visitor page and initiating a chat conversation.

    I'm happy to pass this along as product feedback for you to our Chat team so they're aware of this need :)

    Thanks for taking the time to share this with us!

    1

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