We're gladly using Side Conversations, but we're missing a condition firing on the content of the side conversations.
As many of our third parties (B2B) use automated systems, we often receive an automated reply that triggers our tickets to be reopened. An agent has to look at it and instantly reverts to the previous status, just because of "Thanks, we have received your e-mail".
Will it be possible to filter on side conversation content and / or on the time passed since the last outgoing mail, so we could e. g. exclude all replies arriving within 30 or 60 seconds...
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