Use "# of Agent Replies" (or other metrics) in views

Answered

1 Comments

  • Thomas de Silva

    Hi Oliver Tietze

     

    You could set up a trigger that adds a tag on tickets with more than 1 agent reply and set up a view for that.

    To measure the total number, I would advise you to set up an Explorer report with the metric.

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

     

    0

Please sign in to leave a comment.

Powered by Zendesk