Change of time and SLAs

Answered

2 Comments

  • Thomas de Silva

    Hi Benedikt Depta.

     

    I haven't been able to find it mentioned in the Schedules articled, however, as far as I can see in our own Zendesk, the Schedules applied to the tickets considers summer/winter time and also the SLA targets.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Benedikt Depta

    I think i am happy with that.
    Thank you.

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