• Official comment

  Vincent Dollet

  • April 27, 2020 13:51

  Zendesk Product Manager

  Hi Marcel Artner, apologies for the belated reply. We introduced the possibility for you to schedule a dashboard to be sent out to individual agents earlier this year. You can now decide if a dashboard could be sent to Support groups and/or individual agents.

  In the Summer, we also intend to release the possibility to schedule dashboards to be sent out to end-users (w/o a paid seat).

• Ifra Saqlain

  • January 02, 2020 18:58

  Community Moderator

  Hey Marcel,

  Please see this article,  it would be helpful for you :

  https://support.zendesk.com/hc/en-us/articles/203662426-Sharing-reports-in-Insights-Professional-and-Enterprise-#topic_tld_pzy_nr

   

  Thank You

  Team Diziana

   

• Marcel Artner

  • January 03, 2020 10:16

  Hello Ifra,

  thanks for your fast response!

   

  Am i wrong or is your article only for Zendesk Insights?

   

  Zendesk Explore, our new analytics software, is replacing Insights. Most customers who purchased Zendesk Support after July 2018, or have been migrated to Explore don’t have access to Insights. You can find Explore in the Zendesk product tray.

   

  I'm using Zendesk Explore, is there also a article for the new Explore?

   

   

• Olaf Marechal

  • January 10, 2020 14:29

  Hi Marcel,

   

  I just created a support group with a single agent in it to work around this.

   

  Regards, Olaf

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