Advanced Search - Download CSV is limited to 100 results

5 Comments

  • Andres Figueroa

    With only 100 lines is impossible to use this professionally. I need to pull out over 60.000 lines. I have tried every possible way from the advanced search to the JSON reports and the CSV reports. All of them miss something. It is so frustrating. I wonder if everyone using this tool is checking their data because I am sure the number of corrupt db has to be huge. 

    2
  • Kay
    Community Moderator

    Hi Igal & Andres.

    Did you checkout the Marketplace? There is an app for this.
    [spoiler]My colleagues developed this app on behalf of a customer's request[/spoiler]

    - Kay

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  • Igal Dar

    Kay I did not check. Thank you for suggesting.

    But in our case we will not. Our company's strict security policies do not allow us to use any app/extension/etc from non approved certified vendors. Unfortunately we see lots of apps with admin rights which prevent us from controlling data leakage. Specifically I could not find ISO 27001 compliance for this app provider.

    Hence, much like Andres Figueroa we are looking for built-in tools.

    1
  • Andres Figueroa

    Kay, I just checked the link to the apps, but that exporter looks very much to the existing Report Export that is in the Admin panel, where you can also pull out CSV and Json and so forth.  The problem with the Report tool in the Admin section is that it does not give you consistent data. Some columns are missing information, it is really crappy. Does anyone here know how to use the API, I heard it can also be used to pull data out.

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  • Kay
    Community Moderator

    Hi Igal, Andres,

    @Igal, The app doesn't have any external access, and fully runs in your Zendesk account, without any external access. You decide who has, or doesn't have access. This is also stated in the terms of the app.

    @Andres, this app doesn't use that export feature. And I can assure you the data is consistent. The export app is completely built upon the API.

    Again, I don't want to push to hard, since my colleagues developed this app. However I can assure you it does everything you need.

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