Issues With Tickets Being Suspended

3 Comments

  • Sebastiaan Wijchers
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    Hello Alex,

    Does the mail come from a noreply@yourdomain.com kind of address? Then it could help to whitelist that address in the admin area under 'Settings > Customers'.

    With kind regards,

    Sebastiaan
    Sparkly ⭐

    P.S.

    In case you can't avoid suspension, you could try one of our apps that can help you with the recovery process.
    We've got the free Shredder app, or Shredder Pro for a fully automated solution.

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  • Alex Kallin
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    It is not coming from a noreply@ or an wordpress@ address. Each submission displays a unique email for each inquiry. That's why I'm surprised they're getting tagged as automated response emails.

    Any suggestions regarding would be greatly appreciated.

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  • Heather Rommel
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    I'm wondering if you have to go through your support emails and re-authenticate since you made a change? Go to Channels -> Email and see if any of the emails have a Red icon rather than the Green check-mark in my screenshot below look at the details/reauthenticate. If that doesn't show anything, you might want to go one by one and re-establish them (I know this is a pain, sorry... but it's better than suspended emails!)

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