Salesforce Integration should have option to Match on External ID for Users and Orgs

3 Comments

  • Craig Willis

    Any news on this from the Zendesk Team, matching on the External ID is a must, especially at the organization level where it's the only unique field.

    3
  • Dave Dancsecs

    This is blocking our ability to implement and make use of the integration. This is a major oversight by Zendesk.

    When do you plan to add this?

    0
  • Nick Sauvé

    This should be something that's prioritized if it doesn't exist on the roadmap already. For instance, if one of our customer's gets bought out by another company and their organization name changes, that will break the integration mapped on Org Name while that External/Account ID would stay the same.

     

    1

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