Search for tickets but exclude a specific tag?

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2 Comments

  • Nicole - Community Manager
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    Hi Raul, 

    According to the article Zendesk Support advanced search, you can do this using the minus sign: 

    (-) Minus sign: Excludes items containing a word (or property value) from the search results. For example, the following statement searches for any tickets with the status 'pending', but excludes any tickets containing the tag 'invoice' from the search results:

    status:pending -tags:invoice 

     

    Give that a go and let us know if you have any more questions on it. 

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  • Raul Sanchez
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    Ah!  I am not sure how I missed that.  

     

    Thanks Nicole,

     

     

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