Adding custom user field on user profile page

7 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Shay,

    Just to confirm, are you trying to display this field in the user profile within the Help Center? Any chance you could provide a screenshot of where you're trying to display this field? Or are you trying to display this custom user field in a comment update within a ticket?

    Any additional information you can provide is greatly appreciated :)

    Thanks!

    0
  • Miyahara KEIKO(宮原 恵子)

    Dear Brett, 

    I am trying to display additional field (department name ,etc) in the user profile within the Help Center, similar to Shay. Could you advise how to? 

    Keiko

    1
  • Brett Bowser
    Zendesk Community Team

    Hey Miyahara,

    This would require some custom code on your end to display additional fields in the My Activities page. I would recommend taking a look at the following article: How can I add content to the Help Center Request list page activities?

    I hope this points you in the right direction!

    0
  • Miyahara KEIKO(宮原 恵子)

    Dear Brett, 

     

    Thank you for your advice! 

    Actually we would like to have additional field to "end-user's user profile". Could you advice how to? 

     

    Best regards,

    Keiko

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Miyahara,

    Just to confirm, are you trying to add an additional field to the end-user profile in Support? If so, you can navigate to Admin > Manage > User Fields.

    More information here: Adding custom fields to users

    Let me know if that's not what you're looking for!

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  • Miyahara KEIKO(宮原 恵子)

    Dear Brett,

    Apologies for not being clear. I would like to add an additional field to the end-user profile in “Guide”. More specifically I would like to add the department field.

    0
  • Brett Bowser
    Zendesk Community Team

    Thanks for the clarification Miyahara!

    This would require some custom code on your end to display an additional end-user field in Guide.

    I would recommend taking a look at the following resources:

    I hope this points you in the right direction!

    0

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