"Update Many" Endpoint Message Order

2 Comments

  • Devan - Community Manager
    Comment actions Permalink

    Hello Ahmad Hayam,

    In order to change the default ordering of comments for requests go to Guide admin > Settings. Under Content Management you’ll find a new section where you can select the ordering you would like to default to. Either the oldest comment first or newest comment first.

    Best regards.

    0
  • Dan Cooper
    Comment actions Permalink

    Hi Ahmad, 

    It sounds like you are running into a scenario where one job is still in progress when another one starts.  The Update Many Tickets endpoint returns a job status that you can review with the job status API.  This can help you queue up requests until another job is completed to ensure that all updates are completed before you start the next one.

    0

Please sign in to leave a comment.

Powered by Zendesk