I want to be able to do reporting and analysis on *consumer* engagement with the Knowledge Base (Guide), but I cannot see how to do anything except report on knowledge capture and agent usage in the Explore queries/data sets.
Things I'd like to know/track:
- up/down vote tracking
- track articles with highest consumer engagement (I currently use Google Analytics, but I'd love something native that I could show in a dashboard)
- search terms
- any other consumer experience measurements that we can use to track/improve consumer experience
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