Has the "Missed Calls" handling changed?

3 Comments

  • Thomas de Silva
    Comment actions Permalink

    Hi Wolf Hilbl

     

    Can you please check if "Create ticket for abandoned calls?" is still enabled for all your numbers?

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0
  • Wolf Hilbl
    Comment actions Permalink

    Hi Thomas de Silva,

    the option "Create ticket for abandoned calls?" is still active. It was one of the first things that i looked at. 

    And in most cases those calls show up but it is irritating to not see missed calls on any of our agents. 

     

    Kind regards 

    Wolf

    0
  • Thomas de Silva
    Comment actions Permalink

    Hi Wolf Hilbl

     

    Can you please tell me if you have callback or voicemail enabled? If a customer hangs up the call is not categorized as "missed".

     

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

    0

Please sign in to leave a comment.

Powered by Zendesk