Automated responses to sender for incomming suspended tickets

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2 Comments

  • Simon Blouner
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    Hey Colin Rixom

    I'm afraid this is actually not possible.

    Our awesome community manager Brett has left a respond to a person requesting similar to what you need.

    It's simply not possible to act upon the suspension of a ticket via. e.g. triggers.

    The only current option you have is to notify yourself or other specific emails described in the same article as where Brett have left a comment. Right here!

    I suggest creating a feature request on the matter to the product team

    #helpsome regards,
    Simon Blouner
    Zendesk Consultant @ helphouse.io

    0
  • Colin Rixom
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    Hi Simon

    Thanks for your response, we do not receive that many, will attempt to reply to them manually

    Thank you for your time.

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