We're new to ZenDesk and I'm sure I'm missing a fundamental concept on how to get this working correctly! We want ZenDesk to email three people when a new ticket is created. One Owner and two admins. Currently, when testing it out, only the owner and one admin gets email about a new ticket. I can't see a difference between the two admins, and not sure how to make it so the other admin also gets an email. Where do I start?
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