Admin Not Getting Notifications


  • Andrew J
    Comment actions Permalink

    Hello Kelly, this notification is sent by one of the triggers - it could be that one of the admins is not a member of the group that the ticket is in.

    Check what the trigger settings are, and then make sure that this 3rd person meets the conditions.

    Get back with more details or questions; you could paste in a screenshot of your trigger settings.



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