I was able to create a report on the duration of fields (article for reference): https://support.zendesk.com/hc/en-us/articles/360034119833-Explore-recipe-Reporting-on-the-duration-of-fields).
However my last column for Open States Times (HRS) is empty for a lot of my rows. I am looking for the total time a particular ticket has been left open for. Please see attached screenshot for reference!
Am I missing a step? Or is there a formula I can add to this report which will show me the data I am needing?
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