Net::ReadTimeout on Webhooks even though data is coming through

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4 Comments

  • Bryan - Community Manager
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    HTTP Targets have a fairly short timeout period. The request can go through, but the Zendesk side of the request only waits 10 seconds for a response. After 21 consecutive failures, the Target is disabled. See Avoiding timeout errors for more.

    The short timeout is because Targets are executed during ticket update operations via triggers, so a long delay could have other side effects. If more time is needed by an HTTP Target, the recommendation is to have your HTTP Target's API use a job based/asynchronous approach rather than a synchronous approach.

    If that doesn't seem to be what's happening Sander, please feel free to submit a ticket, so your particular account's situation can be looked at in detail.

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  • Sander Van Damme
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    Hey Bryan, thank you for the response.
    I added a queue to my project and everything seems to be in working order!
    Thank you!

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  • Bryan - Community Manager
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    Great!

    0
  • Nicole - Community Manager
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    Hey Sander - so glad to hear you got things working. I see that this is your first post - welcome to the Zendesk Community! 

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