My Chat trial has just finished and I want to buy a licence to continue using the product.
On the website it tells me that I can buy Chat for £12/agent per month. But when try to upgrade my account on line it is wanting £15/agent per month. Also I dont know difference between Support and Suite and Build Your Own.
I have sought help from Zendesk online chat and been told: Youre currently trialling our Suite which is Support, Chat, Talk and Guide and there wouldnt be a mix and match option on that- I would say its charging you based on that. You would need to start a new trial of just Zendesk Chat on its own if thats the only product youre looking to use- and from there you can purchase just Chat solely https://www.zendesk.com/chat/pricing/
I have tried to call Zendesk UK number but, whatever option I choose, it just says that nobody is available.
Just want someone to help me buy!
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