1. We're hiding the "Department" field from the chat pre-form
2. We're setting the visitor department with triggers
In general this works well, but for an edge case:
1. A user is having a conversation with the intended department
2. The conversation is ended by the user (rating and all)
3. user navigates to a new page (or refreshes the page)
4. Then the trigger seems not to work, as the next conversation/chat the user starts is with the wrong department.
Any ideas / help ?
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