Zendesk chats open on two clicks

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1 Comments

  • Bryan - Community Manager
    Zendesk Developer Support

    Hi shafiq -- a couple of questions:

    • Does this happen only on mobile platforms?
    • If you set connectOnPageLoad to true does it still happen?

    Also something to try since this is newer code: switch to the newer widget APIs. This shouldn't matter, but I have seen differences when using the older APIs versus the newer ones (ex: zE('webWidget', 'hide')).

    And just for reference for others:
    Optimizing Chat and Web Widget performance

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