We routinely get asked by customers to do things a certain way or take specific actions when their staff call or when we call them.
For example, When calling customer A, we must always get authorisation from Person A"
I have searched and searched for a way to add something like a pop-up, a highlighed note or even add a private update to the ticket with this information so my staff dont have to try and remember this information in their heads.
Yes we have knownledge bases and customer documentation, but it would be really useful if this feature was part of Zendesk.
Am I missing something.
(PLEASE PLEASE PLEASE DONT SAY API) - We are tech support not developers.
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