Ticket timers - reopen at a later time

2 Comments

  • Nicole - Community Manager
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    Hi Andrew -

    You could potentially set up a trigger or automation to update a ticket to reopen it and accomplish what you're looking for, however those functions are not available on the Essential plan, you would need to upgrade to Professional or higher in order to have access to those features.

    0
  • Andrew
    Comment actions Permalink

    thats too bad, thanks though!

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