Macro revisions log

2 Comments

  • Amanda Oka

    Hello David,

    You could create a nested group for outdated macros.  Rather than updating the same macro, rename it to be outdated and clone it.  You could use versions in the title if you'd like.  The cloned macro will adopt the original title so it appears there is no change to the agent.  The double colon :: is what creates the nesting, in case you didn't already know. :) 

    OLD = Outdated :: Macro Title 123 v.1 

    NEW = Macro Title 123 v.2

    Best of luck finding the solution that works for you!

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  • Nicole S.
    Zendesk Community Team

    That's a great suggestion, Amanda Oka! Thanks for sharing.

    David Dean there are also some suggestions in my post in this conversation on keeping your macros organized - some users suggest using TRello or JIRA to keep track of their macros.

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