We should be able to display dashboard data that is dynamic depending on the agent viewing

2 Comments

  • Chris Bulin
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    Agreed, and if you are using percent of whole as a calculation all agents have to be visible in the board or it won't show the data correctly :(

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  • Christian Farley
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    Agreed. If there isn't already, the system should be some environment variables that we could use in filter formulas and Calculated attributes. E.g: an environment variable called "[Current User]". Then we could set formulas like so: 
    if([Ticket Assignee] = [Current User]) then .....

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