Amazing decision to deliberately mislead.


  • David Milward
    Comment actions Permalink

    Do they need to login to the help center to see any of the articles?  Or am I misunderstanding the issue?

    If its the login page in the helpcenter and they dont need to login to access anything, you could hide this in your theme so the whole option is not present.


  • Bob Christensen
    Comment actions Permalink

    Thanks for the thought.

    Yes, we now require login to see the Guide. This is to stop/minimize IP theft  from a specific geo-locstion thst Zendesk can't blacklist. So far, the strategy is working, but at a cost. to legitimate visitors imposed by Zendesk's refusal to. remove or cover or modify its misleading instruction.

    We remember the days when Zendesk was innovative and responsive and we wish those times would return.


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