Extraction of Guide Articles


  • Sebastiaan Wijchers
    Community Moderator

    Hello Elleno,

    In what format would you like to extract the articles? In some kind of JSON or XML structure? In that case a future update of one of our apps might interest you.

    With kind regards,

    Sparkly ⭐

  • Elleno Gultiano

    Hi Sebastiaan,

    Thanks for the quick revert.

    We'd like to export the articles in CSV file.

  • Amy Gracer
    Community Moderator

    Anything in this article help you?


  • Yehudit Kunkel

    We have about 250 articles in our Guide and need to back them up. It took almost 2 weeks of development work tweaking API and Pearl scripts to get a solid backup.

    I strongly suggest that ZenDesk put the export (as well as import) facility on the roadmap. How can one feel confident putting files into a system that cannot be (reasonably easy) backed up?  There is an export facility for Tickets. Is the Guide less important?

  • Mikell Beechinor

    I would also urge Zendesk to add a native export/import feature to Guide. We are having our articles translated and there is no easy way for the content to be pulled out for our translation service to do their work.

  • Kaitlin Johnston

    We are also in need of a way to export our guide article titles and content in an easy way.


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